Delivery guarantee
Delivery guarantee
Special Gift works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions.
5,03€ Credit for delay
If we don’t deliver your order on or before latest estimated delivery date, we will issue you a 5,03€ credit (Standard Shipping) within 48 hours of that date. The credit will be issued to your Temu credit balance and can be used on your next order.
Refund if item damaged
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.
Refund if package lost
If your package has no tracking updates for over 15 days in transit, you can apply for a free reshipment or refund. If you do end up receiving the package, you can keep it for free without needing to return it.
30-Day undelivered refund
If your package isn’t delivered within 30 days after shipment, you can apply for a free reshipment or a full refund. If no action is taken within 35 days, an automatic refund will be issued. If it arrives later, you can keep it for free without needing to return it.